Paperza Buyer Terms & Conditions

Welcome to Paperza, a professional services marketplace operated by Paperza International Limited.

These Buyer Terms & Conditions govern the use of Paperza by individuals, businesses, researchers, institutions, and other clients purchasing services through the platform.

By creating a buyer account, placing an order, or using Paperza’s services, you agree to these Terms, the Refund & Cancellation Policy, the Payment Policy, and other applicable platform policies.

Paperza Team: Services identified with the official Paperza Team designation are offered directly through Paperza International Limited’s designated team.

Independent Sellers: These are third-party professionals offering services through the Paperza marketplace. Independent Sellers are responsible for the services they advertise and agree to deliver.

Buyers should review the service provider’s identity, gig description, pricing, delivery schedule, and customer feedback before purchasing.

Buyers must provide accurate account information and maintain the security of their login credentials.

Before making payment, buyers should review the service description and deliverables, total service price, delivery period, number of included revisions, any applicable third-party expenses, and the platform service fee. An order becomes binding once payment is successfully accepted.

Paperza charges a mandatory 5% buyer service fee calculated on the purchased service price (e.g., Service price: $100, Buyer service fee: $5, Total payable at checkout: $105). The complete fee itemization is displayed transparently to the buyer before payment confirmation.

The 5% buyer service fee covers secure escrow vaulting, 24/7 dispute resolution and customer mediation, transaction encryption, and platform maintenance infrastructure.

Non-Refundable Policy: In the event of an order cancellation, mutual resolution, or refund, the base service subtotal is refunded or credited to the buyer’s Paperza account balance. The 5% buyer service fee is strictly non-refundable once payment has been processed through our payment gateways, as it covers irreversible payment processing and operational costs.

All payments for services purchased through Paperza must be made using the platform’s officially authorized payment methods. Buyers must not transfer money directly to sellers through personal bank accounts, cryptocurrency wallets, payment links, or other external arrangements.

Buyers must not encourage sellers to complete Paperza transactions through WhatsApp, Telegram, Instagram, Facebook, personal email, or other external channels.

Every order placed and paid for through Paperza is backed by our secure Escrow Protection. Buyer funds are held safely by Paperza during the entire duration of the order and are only credited to the seller after the buyer accepts the delivery or the order auto-completes in accordance with platform rules.

Payments made outside Paperza’s authorized checkout system are completely void of Buyer Protection, escrow safety, and dispute resolution guarantees.

If an order is cancelled mutually or via Resolution Center mediation, the service amount is credited to the buyer’s Paperza wallet balance for future purchases or eligible withdrawal.

Initiating an unauthorized payment dispute or credit card chargeback without first contacting Paperza Support violates these Terms and will result in immediate suspension of the buyer’s account and potential legal referral to recover outstanding balances and chargeback penalties.

These Terms are governed by the applicable laws of the Federal Republic of Nigeria, subject to any mandatory laws protecting users in other jurisdictions.